Privacy Policy

To protect your privacy

At ovienne.com, we are fully committed to protecting the privacy and security of our customers and website visitors (yes, we mean you). The ovienne.com team are also customers themselves, both at ovienne.com and on other websites – so we fully appreciate and respect the importance of privacy. If you have any questions about how we protect your privacy, please feel free to contact us via email at service@ovienne.com

1) Your personal information

Your name and contact details
Your date of birth
Your information related to sex
Your payment information
Your contact history with us
Your purchase history and saved items
Information about your phone or laptop
Your IP address and location data
Information from accounts linked to us
Your responses to surveys, contests, and promotions

2. How we use your information

We use this information to:

To deliver your purchases to you
To send you messages about our service, products, and new services via text message, email, SMS, or through our app, such as order updates
To prevent and detect fraud against you or ovienne.com
To provide product recommendations
To ensure that we provide you with what you want
To take payments and give refunds
To fulfill our contract with you
To provide customer service and support
To improve our website and adjust the default options for you
To enable you to log in to our website easily
To make your use of ovienne.com smoother

We also use your information for purposes including testing our technological systems, research, data analysis, improving our website and application, and developing new products and services. We also share this information with third parties. We want you to have a pleasant shopping experience, and while it is necessary to collect some personal information, we respect your right to privacy as explained in this Privacy Policy.

You won’t be required to provide us with any of this personal information, but if you don’t, you may not be able to purchase from the site and are unlikely to have the best overall customer experience. However, this is your choice—and we respect it.

3. Regarding marketing messages:

If you tell us you’d like, we’ll send you marketing emails or text messages to keep you informed about what we’re doing and to help you see and find our products. You can stop receiving marketing messages from us at any time.

You can do this by:

Through your account settings
By clicking the “unsubscribe” link in any email
Contact our customer service team

Once you do this, we will update your profile to ensure you no longer receive marketing messages. Please note that, as ovienne.com consists of a complex network of many interconnected services, it may take some time to update all our systems, so you may receive messages from us while your order is being processed.

Stopping marketing messages will not stop service messages (such as order updates or wherever you have actively expressed interest in ovienne.com).

4. Regarding the storage of your information:

We will retain your information as long as you maintain your account or as long as it is necessary to provide services to you, or (in the case of any communication you may have with our customer service team) as long as it is necessary to provide support-related reports and analyze trends.
If reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may retain some of your information as required, even after you close your account or when it is no longer necessary to provide services to you.

5. Regarding your rights:

You have several rights regarding your personal information:

The right to be informed about how your personal information is used
The right to access the personal information we hold about you
The right to request correction of inaccurate personal information we hold about you (although you can probably do most of this through “My Account”)
The right to request the deletion of your data or to stop its processing or collection in certain circumstances
The right to stop direct marketing messages, which you can do through “My Account,” and to withdraw consent to consent-based processing at any time.
The right to request the transfer or conversion of some of your data to you or to another service provider
The right to lodge a complaint with your data regulator – in the UK, the Information Commissioner’s Office

6. About cookies:

We use cookies when you visit our website. There are four main types of cookies – here’s how and why we use them.

Functionality cookies – These cookies allow you to navigate the site and use our features such as “Add to Cart” and “Save Later”.
Analytical cookies – These cookies help us measure and analyze how customers use the site to improve its functionality and your shopping experience.
Customer Preference Cookies – When you browse or shop at ovienne.com, these cookies remember your preferences (such as your language or location) so that we can make your shopping experience seamless and more personalized for you.
Advertising or targeting cookies – These cookies are used to deliver relevant ads to you. They also limit the number of times ads are shown and help us measure the effectiveness of our marketing campaigns.

7. Share your information

We do not sell and will not sell any of your personal data to third parties—including your name, address, email address, or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential to achieving that.

However, we share your data with the following categories of companies as an essential part of our ability to provide our services to you, as described in this policy:

The companies in the ovienne.com group, where some parts of our group are responsible for different activities (especially approved ones)
Companies that deliver your purchases to you, such as payment service providers, warehouses, order packers, and shipping companies
Professional service providers, such as marketing agencies, advertising partners, and website hosts, help us run our business.
Credit rating agencies, law enforcement, and fraud prevention agencies help us combat fraud.
Companies approved by you, such as social networking sites (if you choose to link your accounts with us), marketplace sellers where you place orders, and Klarna if you choose to use their payment services.

We may share aggregated but anonymized data with third parties. Before we enable this, we ensure that you are not identified.

8. Online advertisements for ovienne.com

We also participate in online advertising to keep you informed about our activities and to help you see and find our products.
Like many companies, we target ovienne.com ads when you are on other websites and apps. We do this using a variety of digital marketing networks and advertising alternatives, and we use a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as some specific services offered by certain websites and social networks, such as Facebook ‘s custom audience service .

9. Changes in how your privacy is protected

We may change this page from time to time to reflect how we process your data.
If we make significant changes, we will announce them on the ovienne.com website or other ovienne.com services, or via another communication method such as email, so you can review the changes before continuing to use the site.

10. How to contact us

We always like to hear from our customers (especially if you feel we haven’t met your expectations).